VDV Works
Tech Support For The Voice-Data-Video Industry






VDV Academy


Free Online Tutorials:

Lennie Lightwave's Guide To Fiber Optics

Uncle Ted's Guide To VDV (voice/data/video) Cabling


Contact us
Karen and Jim Hayes
VDV Works
1119 S. Mission Road #355
Fallbrook, CA 92028
Tel 1-760-451-3655
Fax 1-781-207-2421
email: jim.hayes @ vdvworks.com
web: www.vdvworks.com

VDV Works offers tech support for the voice-data-video (VDV) industry. We consult on technology and marketing in fiber optics and communications, create and license training curriculum used for teaching fiber optics and structured cabling through the Fiber Optic Association (FOA).
What's VDV?
Voice, data and video covers a lot of territory: telephones, LANs (local area networks), OLANs (Optical LANs), SANs (storage area networks), CATV and CCTV, Internet, security and even fiber optic networks in vehicles (MOST).
And What's VDV Works?
We're a husband (Jim Hayes) and wife (Karen Hayes) team with 30+ years of experience in telecommunications and computer networking, specializing in fiber optics and structured cabling. Our many years as successful entrepreneurs,including running Fotec, the fiber optic test equipment company we sold to Fluke Networks in 2001, has given us in-depth sensitivity to most business issues, including marketing, R&D, engineering, PR/advertising and manufacturing. 
In addition, Karen's background includes public affairs and consulting on divestiture in the early 80s and Jim has many years in semiconductors and instrumentation. This gives us familiarity with many networking technologies and applications and allows us to provide technical and marketing assistance that leads to market success, teaches effectively, creates the right kind of image for your organization and helps you support your customers properly.
Our broad base of experience has allowed us to help a wide variety of clients in a number of unique ways. 
We manage the operations of The Fiber Optic Association, Inc., the professional society of fiber optics, including administering the FOA's certification programs, standards activities, creation of training curriculum, publishing (e.g. The FOA Reference Guide to Fiber Optics and the Fiber Optic Technicians Manual textbooks and NECA-301 installation standard) and maintaining the FOA website. 
We have consulted with large manufacturing organizations to review their product offerings and provide assistance in developing products, specifying the products according to industry standards, developing marketing programs and strategies, developing customer training programs and training company personnel.
We have consulted with large training organizations to develop communications training programs, both basic and advanced, that have been enthusiastically accepted by commercial and military customers.
We also have done technical consulting on new produces and patents.
If you have a problem in fiber optics or VDV cabling, call us to discuss it. If we can't help, we probably know someone who can!
Through VDV Academy, we develop training curriculum for instructors and self-study programs for technicians/installers available through The Fiber Optic Association
Our experience in training is extensive, including training over ten thousand students in person and hundreds of thousands through our online training (the first in the industry.) Our "Fiber U" and "Cable U" programs were known worldwide and Jim was named one of fiber optics' "luminaries" by Fiberoptic Product News magazine for his contributions to the industry through training and recognized by BroadBand Properties magazine as one of the Pioneers in FTTH for his education and recruitment activities.
See VDV Academy,
Free Online Tutorials
VDV Works offers two free online tutorials for those getting started in fiber optics or structured cabling. These websites have been used by more techs to get started than any other website or publication because they are the best overviews of the technologies available anywhere!
Feel free to link to these guides from your website.
Lennie Lightwave's Guide To Fiber Optics (with "virtual hands-on" tutorials in termination and testing and a tutorial on OTDRs.)
Uncle Ted's Guide To VDV (voice/data/video) Cabling (with "virtual hands-on" tutorials on terminating category-rated UTP cabling.)
In addition, the FOA offers free online self-study programs created by VDV Works at Fiber U.
The Best Kept Secret About Websites and Literature - CONTENT
What keeps people returning to your website? What makes a company's literature more effective? What makes training more effective and relevant? CONTENT! Technical materials for reference or education are the biggest reason visitors return to websites. Up-to-date training is more effective and rewarding to students. Good technical literature can reduce customer support costs. But generating good material and keeping it up to date is difficult, time consuming and costly. VDV Works specializes in content that benefits both its users and providers - see the FOA Online Reference Guide, "Lennie" and "Uncle Ted" for examples - they are the most popular web sites for beginners in fiber optics and structured cabling.
"Not enough can be said about having pertinent, solid, viable and interesting content at a web site.The key ingredient in any well-visited site is memorable content that is also useful. If attractive and useful, customers stay and explore. If the content comes from someone you trust, the added credibility makes it even easier to set up a purchasing environment. If they tell their friends, you have the beginning of a community. When friends tell friends, it explodes all because the content provided the user with a positive experience."
Internet Commerce Metrics and Models, Jagannathan, Srinivasan & Kalman, Prentice Hall, 2002.

See the links at the left to see what VDV works can offer to you or contact us.

(C) 2003-2012 VDV Works